Global Satisfaction Index (GSI)

Enhance relevance and perception in key markets

Global Satisfaction Index (GSI)

MCI launched the first edition of the Global Satisfaction Index (GSI) in partnership with the Council of Engineering and Scientific Society Executives (CESSE).

The aim of the GSI was to encourage US based associations to more strategically consider customer viewpoints and member perspectives while addressing questions of relevance and ROI for professional communities outside the US.

Download the report to:

  • Understand what is important to professional communities outside the US
  • Benchmark the association’s performance against the overall standard
  • Explore winning strategies to enhance relevance and perception in key markets

Download Report 

Author: MCI India Live

MCI India is part of the MCI Group, the world’s leading provider of strategic engagement and activation solutions and a key driver of innovation in the international meetings, events, association and congress industries. With offices in Delhi, Mumbai, Hyderabad and Bengaluru, MCI India activates brands, enhances organizational performance, builds communities and drives business results through creative live experiences, digitization, content and communication services and strategic planning. Combining local knowledge with expertise from MCI’s 1,650 experts in 60 cities and 31 countries, MCI India helps local, regional and global companies and associations to unlock their potential and deliver real change. Find out more at

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